New York

Frosty's New York FAQs

Most frequent questions and answers

Frosty’s New York will be open for the 2023 Season from December 1st until December 31st. We are always 21+. No exceptions. 

Frosty’s Christmas Bar (21+) is located at @Bacall’s, 220 West 44th Street, a landmarked Times Square building with a rich history.

You must have a ticket to enter Frostys. 

Ticket Link:
https://www.universe.com/events/frostys-christmas-bar-nyc-tickets-PLQ4CR

Holiday Hours :

Please always check the ticketing page for times and dates available.  

Please Note: Walk-ups are welcome but discouraged. We are OFTEN SOLD OUT and Ticket prices are usually higher at the door and may be higher than pre-purchased tickets online. Tickets and Prices are not guaranteed until purchased. Dates often sell out and prices are based on inventory.

Frosty’s Christmas Bar (21+) is located at: Bacall’s, 220 West 44th Street (Directions),

a landmarked Times Square building with a rich history.

You must have a ticket to enter Frostys. 

Ticket Link: https://www.universe.com/events/frostys-christmas-bar-nyc-tickets-PLQ4CR

Frosty’s Christmas Bar is a festive wonderland spanning three floors, where every nook and cranny is adorned with extravagant Christmas decorations. You must be 21+ and have purchased a ticket to enter.

Ticket Link: https://www.universe.com/events/frostys-christmas-bar-nyc-tickets-PLQ4CR

It’s a holiday paradise for those looking to dive headfirst into the yuletide spirit, with an immersive experience that’s second to none. Bar Food is available after 6PM. 

On the other hand, Bacall’s offers a warm and welcoming atmosphere, still beautifully adorned with Christmas decorations but designed with families in mind, all ages welcomed. (Please note that the restaurant is all ages until 6PM, at which time anyone present at the restaurant after 6PM must be 21.) It’s the perfect place to enjoy a delightful meal while soaking in the holiday ambiance, making it an appealing choice for those seeking a more relaxed Christmas experience with their loved ones.

At Frosty’s we offer a full bar with alcoholic and non-alcoholic drinks for purchase. You can choose from our seasonal holiday drink menu upon arrival.

Bar food is available at Frosty’s after 6PM. You must have a ticket to enter.

If you have a reservation at Bacall’s before 6 PM, you won’t be able to access the top floors of Frosty’s. During this time, Frosty’s is not fully open, and a ticket is not necessary. If you wish to experience the full Christmas Bar, including its decorations and photo ops, you must purchase a ticket for entry when Frosty’s opens.

Important Information:

  • November 30th – December 14th: Bacall’s food reservations are available from 12 PM to 4:30 PM (online bookings). Access is limited to the 2nd and 3rd floors of Frosty’s, and no ticket is required. However, a ticket is necessary to stay or enter at the time of opening.
  • December 15th – 30th: Reservations are closed, and dinner is not available at Bacall’s. To enter the venue during this period, you must purchase tickets.


Ticket Link:
https://www.universe.com/events/frostys-christmas-bar-nyc-tickets-PLQ4CR

Frosty’s Christmas Bar is 21+ , no exceptions. Please note that individuals under 21 years of age will not be permitted entry, even if accompanied by an adult. 

You must purchase a ticket to enter. 

Ticket Link: https://www.universe.com/events/frostys-christmas-bar-nyc-tickets-PLQ4CR

Bacall’s is open to all ages before 6PM, you must be 21+ if you want to stay after 6PM. Remember entrances at Bacalls do not guarantee entrance to Frosty’s. 

You must have a ticket to enter Frosty’s and be 21+.

Frosty’s Christmas bar is for guests 21 and over. Entrance requires a purchased ticket.

Click the link to purchase: https://www.universe.com/events/frostys-christmas-bar-nyc-tickets-PLQ4CR

Entrance at Bacalls does not grant access to Frosty’s. A ticket must be purchased for entrance to Frosty’s.

Prices vary by the date, time, and tickets you select. 

BUY TICKETS NOW!

Link: https://www.universe.com/events/frostys-christmas-bar-nyc-tickets-PLQ4CR

Frosty’s will be open for the 2023 Season from December 1st until December 31st. We are always 21+. No exceptions.

 

Frosty’s Christmas bar is for guests 21 and over. Entrance requires a purchased ticket.

Click the link to purchase: https://www.universe.com/events/frostys-christmas-bar-nyc-tickets-PLQ4CR

If you have a reservation at Bacall’s before 6 PM, you won’t be able to access the top floors of Frosty’s. During this time, Frosty’s is not fully open, and a ticket is not necessary. If you wish to experience the full Christmas Bar, including its decorations and photo ops, you must purchase a ticket for entry when Frosty’s opens.

Important Information:

  • November 30th – December 14th: Bacall’s food reservations are available from 12 PM to 4:30 PM (online bookings). Access is limited to the 2nd and 3rd floors of Frosty’s, and no ticket is required. However, a ticket is necessary to stay or enter at the time of opening.
  • December 15th – 30th: Reservations are closed, and dinner is not available at Bacall’s. To enter the venue during this period, you must purchase tickets.

Ticket Link: https://www.universe.com/events/frostys-christmas-bar-nyc-tickets-PLQ4CR

 

Your General Admission ticket @Frostys NY allows you access to our 3 floors filled with Christmas decorations. The ticket does not include any drinks, but these will be available for purchase at an additional cost during the event.

Tickets for Frosty’s Christmas Bar are only valid for entry into Frosty’s, which is a 21 and over establishment at all times.

Ticket Link: https://www.universe.com/events/frostys-christmas-bar-nyc-tickets-PLQ4CR

Why are the ticket prices different on the same day? Whats included?

The difference in price is the tiers. 

Every tier provides the same experience. Tickets are sold per tier till they run out, which means the least expensive tiers will run out first. 

First come-first served.

 

You must present a valid ticket to enter Frosty’s Christmas Bar. Without a ticket, entry will not be permitted under any circumstances. Must be 21+. 

Ticket Link: https://www.universe.com/events/frostys-christmas-bar-nyc-tickets-PLQ4CR

Frosty’s is often SOLD OUT. We are the Ultimate Christmas Party!

Here’s what you can do to score a ticket:

Pick another date/time to visit before we close for the season. Check other dates/times. Weekdays are a better chance to grab a ticket.

OR arrive on your preferred date and time and try to purchase at the door. 

We do accept “walk ups” at the door and you can pay when you arrive,  based on availability. Prices vary by date and time and are often higher at the door on the event date. People with pre-purchased tickets are prioritized.

 

We offer a 30-minute grace period to accommodate any unexpected situations. 

However, please make sure to arrive at the designated time on your ticket, as entry is not guaranteed if you arrive before or after this 30-minute window. 

Our door staff will do their best to accommodate you based on availability.

The 15 minute increment in your ticket indicates the arrival time frame. 

However, you will have approximately 2 hours to enjoy the festive decorations. Depending on how busy it gets, you may stay longer, but please be mindful of the other guests. We want everyone to have a chance to experience the holiday magic.

We understand how frustrating not receiving your tickets can be! Here are three steps to help you find your tickets: 

  1. Check your email spam folder or ensure you used an active email/phone number to receive? Take a look and see if you can locate them. If you cant find them…..
  1. Text us 877-709-3650- your full name, email you used for purchase , and the confirmation number if you got it. or….. 
  1. When you arrive, our expert check-in team at the entrance can help locate your tickets. Simply, be prepared to present a Current valid government-issued ID that matches the name/credit card you used to purchase them. It’s that easy. 

Now go grab your friends and get ready to have some unforgettable Holiday fun with us!

 

We accept cash, card and apple pay.

Our online prices are already the lowest available, so unfortunately we do not offer any additional discounts.

We’d love to celebrate the Holidays with you!  Please fill out the form below and check your email after doing so. Someone from our Team will contact you shortly after to set your party up!! 

Reservation Link: https://frostyschristmas.bar/new-york/groups/

(If you are looking for a reservation at Bacall’s – Please contact them directly. They will be able to assist you with any inquiries. Reservations only open from 11/30 – 12/14.)

A valid physical ID is required for entry to Frosty’s Christmas Bar.

We accept state IDs, DL’s and passports as valid forms of identification. Digital and Paper ID’s are not allowed. Must be 21+

We do accept “walk ups” at the door and you can pay when you arrive,  based on availability. Prices vary by date and time and are often higher at the door on the event date. People with pre-purchased tickets are prioritized. We recommend getting tickets ahead of time. 

Ticket Link: https://www.universe.com/events/frostys-christmas-bar-nyc-tickets-PLQ4CR

Happy Holidays ! We recommend using SpotHero. There is also a parking lot across the street.

We are sorry to hear that you’re experiencing difficulties with obtaining tickets. If you’re encountering issues with your browser, I recommend clearing your cookies. This often resolves common problems.

However, if the problem persists, I suggest reaching out to the ticketing company directly for further assistance.

You can contact them through their support page: https://www.universe.com/contact-us/attendees

We do accept “walk ups” at the door and you can pay when you arrive,  based on availability. Prices vary by date and time and are often higher at the door on the event date. People with pre-purchased tickets are prioritized.

Tickets are NON-REFUNDABLE, for any reason, as you agreed to in the extensive agreement when you purchased tickets. Just as with attending an event, concert, or theater experience, all sales are final.

Additionally, we cannot cancel your reservation or reschedule for another night.  Feel free to resale your tickets to a friend  and purchase the correct date for yourself. 

If you purchased insurance contact the ticketing compnany directy they will be able to help:

https://www.universe.com/contact-us/attendees

 

Since our tickets are non-refundable, you have the option to transfer your tickets to someone else. Please just go to the email with your tickets, and click manage order.

Once you sign in, go to “my tickets”, click “more” all the way to the bottom and you can – Edit the guest information or transfer the ticket. 

Happy Holidays !

We hope you had the best time @ Frosty’s Christmas Bar. 

Sorry to hear about your lost item. I recommend reaching out to the venue directly by calling them at (212) 944-2474. They will be able to assist you with any questions you may have.

Happy Holidays !

You went through all of our FAQ’s and you still have questions. Text us @ 877-709-3650.

Frosty’s is open 7 days a week, Nov 30 – Jan 10! You can get Lunch or Dinner at the restaurant without a ticket from 12PM-4PM & 5PM-Late Make reservation for that here. To enjoy the Christmas Themed Frosty’s Experience please view the ticketing page for accurate, up to date Ticket date & Time availability! 

Frosty’s will be making it’s XMAS home at Bacall’s at 220 west 44th street

The Broadway Icon sits within the landmarked Times Square Building which was the home of there New York Times printing presses and copy editors.  Built in 1913 it was the official headquarters of the NY Times until 2007.  Recently the 16,000 square foot location at 220 west 44th street has played home to Bacall’s the restaurant honoring the screen icon Lauren Bacall, and the home of Club Blue, certainly midtowns most stylish throwback venue!

Looking to grab some lunch or dinner with family and friends before visiting the Bar? We’ll be serving lunch at our Christmas Restaurant space (open at 12pm starting November 30th – Lunch ends at 4pm and the kitchen will be closed for one hour). Dinner service every night from 5pm onwards, and Saturday and Sunday brunch with seatings at 11:30am, 1pm and 2:30pm.
____________________________________

Secure Frosty’s Bar Ticket Here

Make Lunch/Dinner Reservations Here

Frosty’s is the Ultimate Christmas Party! Just like Santa, we only appear once a year!

You must purchase a General Admission ticket to enter.

Lunch & Dinner do not require a Frosty’s Ticket, but you must make reservations.

 

If we are SOLD OUT, you might see the add on available for purchase. 

However, you MUST have a valid General Admission Ticket or Bundle Purchased to enter, you cannot enter with “add ons” only. 

If your desired time is SOLD OUT, please look at tickets within the next earlier or later time slots and you can usually find a time that will work and have General Admission or Bundles to purchase. 

Frosty’s Ultimate Christmas Bar is 21+ at all times.

Frosty’s is often SOLD OUT. We are the Ultimate Christmas Party after all! Here’s what you can do to secure tickets: Pick another Date/Time to visit before we close for the season; Check other Dates/Times; Check weekdays as they are slower; arrive at your preferred Date/Time in person & attempt to purchase at the door. We do accept “walk ups” at the door * you can pay when you arrive, based on availability.We are 100% CASHLESS, Credit Cards & Apple Pay only. You must provide a valid ID matching your payment method.

No outside food or drink is allowed at any time. Due to the city of New York and other restrictions, this is non-negotiable and strictly enforced. Please celebrate prior or after your arrival and do not bring cake, cupcakes, or any other outside food/beverage item. Our amazing team does not like to be the bearer of unhappy news, especially in a “party” environment. 

You must arrive within 30 mins of your ticketed time for access. 

We understand how frustrating not receiving your tickets can be!

First, did you check your email spam folder or ensure you used an active email/phone number to receive? Take a look and see if you can locate them. 

If not, no worries. When you arrive, our expert check-in team at the entrance can help locate your tickets. 

Simply, be prepared to present a Current valid government-issued ID that matches the name/credit card you used to purchase them. It’s that easy. 

Now go grab your friends and get ready to have some unforgettable Holiday fun with us!

We are 100% Cashless and ONLY take Credit Cards or Apple Pay. 

A current government-issued ID, which matches the name on the credit card, must be presented at the time of payment. We do not accept cash at any time.

Prices vary by the date, time, and package you select.

We are 100% Cashless and ONLY take Credit Cards or Apple Pay. 

Frosty’s is 21+ at all times.

A current government-issued ID, which matches the name on the credit card must be presented at the time of payment. We do NOT accept cash at any time.

The prices online are the lowest we are able to offer this year. We apologize but there are no additional discounts available for any reason, regardless of group size.


We have worked hard to keep access as low as we possibly can to make Frosty’s affordable for everyone. We hope to see you this year!

We offer a Full Bar from open to close with a wide selection of both Alcoholic (21+) and Non-Alcoholic Drinks for you to purchase. 

If Drink Ticket(s) are included in your package you may select your choice of Alcoholic (21+) and Non-Alcoholic drinks from our Seasonal Holiday Drink Ticket Menu!  

We are sorry to hear you are having issues with your purchase. 

Please directly contact our reservation vendor, by visiting their website at ShowClix.com for any questions you might have. Since they issue the reservations they are the only ones who can resolve for you. 

You can contact Support@Showclix.com or go to their website here: https://support.showclix.com/s/contact

We recommend using SpotHero. There is also a parking lot across the street. 

Looking to book your Party? You’ve come to the right place! 

10 or Fewer Guests please directly book your party through our ticket link on our website in 4 easy steps. When you’re ready click the “BUY TICKETS NOW” 

1.       Select a Date & Time to Celebrate 

2.       Select your Ticket 

3.       Select some Add-Ons

4.       Buy your Tickets, tell your Cohorts & Get Ready to Party at Frosty’s!

 

Need more details about booking your party?

 

Please directly book your party through our ticket link on our website. This is the easiest and fastest way to host an event with us. You can purchase up to 10 tickets in one reservation. Frosty’s is always 21+.

All guests just need to simply select the same date and time. We make it easy; Guests in the same group do not necessarily need to purchase the same package. They can customize the activities they would like to participate in and purchase the ticket that suits them best! 

The ticket and package prices ONLINE are the same price, there are NO additional discounts for Groups or Parties at any time, regardless of size.

Pricing depends on the date and time you select. Pricing varies, can increase, and is not guaranteed unless purchased. 

Frosty’s offers full-service bars serving Seasonal Signature Cocktails, boozy seasonal hots and shots, beer, and your favorite non-alcoholic beverages, all available for purchase anytime from open to close. 

No outside food or drink is allowed at any time. Due to the city of Chicago and other restrictions, including COVID, this is non-negotiable and strictly enforced. Please celebrate prior to or after your arrival and do not bring cake, cupcakes, or any other outside food/beverage item. Our amazing team does not like to be the bearer of unhappy news, especially in a “party” environment. Food and full bar service will be available for an additional cost.

Frosty’s is always 21+. A current, valid government-issued ID is required to enter.

All sales are final. If you elect not to attend, your tickets and/or package(s) are not refundable. Reservations are non-refundable and not changeable, after purchase.

Looking to book your Party? You’ve come to the right place!

10 or Fewer Guests:

please directly book your party through our ticket link on our website in 4 easy steps. When you’re ready click the “BUY TICKETS NOW”

1.       Select a Date & Time to Celebrate

2.       Select your Ticket

3.       Select some Add-Ons

4.       Buy your Tickets, tell your Cohorts & Get Ready to Party at Frosty’s!

11+ Groups:

If your group has 11 or more people, or has a budget of $3,000 or more please navigate to the Group Page to make custom plans!

Bottle Service:

Regardless of your group size, you can make reservations for specialty Bottle/Table Service while you’re at Frosty’s here!

As you know, tickets are NON-REFUNDABLE, for any reason, as you agreed to in the extensive agreement when you purchased tickets. Just as with attending an event, concert, or theater experience, all sales are final. Additionally, we cannot cancel your reservation or reschedule for another night. 

When you purchased your tickets, you checked off the required agreement and acknowledged that you had read and agreed to the non-refundable policy which states; 

“All Tickets are Non-Refundable & Non-Transferable for any reason. 

If you change or cancel your booking you will not get a refund or credit to use for a future date. This policy will apply regardless of COVID-19, subject to any local consumer laws.

You must present a Current valid government issued ID, upon entrance, which matches the name/credit card you used to purchase the tickets.” 

Frosty’s is often SOLD OUT. We are the Ultimate Christmas Party!


Here’s what you can do to score a ticket:

Pick another date/time to visit before we close for the season. Check other dates/times. Weekdays are a better chance to grab a ticket.

OR arrive on your preferred date and time and try to purchase at the door. We do accept “walk ups” at the door and you can pay when you arrive,  based on availability. Prices vary by date and time and are often higher at the door on the event date. We are 100% Cashless. We ONLY accept Credit Cards and Apple Pay. You MUST present a valid government-issued ID that matches your Credit Card/Apple Pay when you pay at the door for tickets.

Frosty’s Ultimate Christmas Bar is 21+ at all times.

We do accept “walk ups” at the door and you can pay when you arrive,  based on availability. Prices vary by date and time and are often higher at the door on the event date. We are 100% Cashless. We ONLY accept Credit Cards and Apple Pay. 

Please Note: you MUST present a valid government-issued ID that matches your Credit Card/Apple Pay when you pay at the door for tickets.

You can book table/bottle service reservations here! (requires GA Tickets purchased for all individuals)
https://frostyschristmasbar.nyc/reservations/

 

You can make Lunch/Dinner Reservations here! (Does NOT require Frosty’s Tickets)
https://frostyschristmasbar.nyc/dining/